一、退換期限 Return and Exchange Period
Upon receipt of the product, we offer a 7-day return and exchange policy if there are quality issues. Please contact us within this period. After the 7-day return and exchange period, no returns or exchanges will be accepted. If you need any repairs during the warranty period, please bring the receipt to our studio for further assistance.
二、退換條件 Return and Exchange Conditions
Returned products must be in a resalable condition or able to return to the factory, which means it should be unused, unopened, and without any damage or scratches. Promotional sets or bundled products must be returned as a whole set.
If there is a quality problem with the product, please contact us and bring the product to the studio within 7 days, and the technical department will make a repair or replacement arrangement after testing and verification. The product to be returned or exchanged must be returned with its complete packaging, accessories, user manual, unwritten warranty, and gifts.
This return policy does not apply to items which have been stated as non-exchangeable or non-returnable, second-hand products or display products.
三、退款方式及時間 Refund Method and Time
Except for special circumstances, all refunds are returned in the form of credits to the eshop wallet, and the returned credits are based on the actual amount paid when the customer places the order. Once the refund is confirmed, returned credits will be refunded to the eshop wallets within 7 working days.
If a cash refund is required, the customer must pay 5% of the refund amount as a handling fee (if it is less than HK$1, it will be counted as HK$1), and the refund will be returned to the customer's bank account within 14 working days.
四、其他費用 Other Fees
Any delivery shipping charges will not be refunded (if any).
The customer is responsible for all shipping fees, customs duties, and clearance charges incurred due to any returns and exchanges.
Refund amount is the amount paid by the customer at the time of purchase minus any amounts the customer needs to pay during the return and exchange process (if any).
五、消費者權益 Consumer Rights
Your rights under applicable consumer law in Hong Kong are additional to and not affected by Galaxy Scientific Group Limited's return and exchange policy above.